4th January 2014 IRESPONSIBLE FREIGHT FORWARDER . I imported $3500 product from China - even paid for pickup from Chinese company so the chinese company didn't have to send it to UTI depot .Saw photos of product stacked upright with indicating arrows leaving Chinesae company .
UTI sole carrier .
Product arrived in Wellington on truck wrongly loaded despite indicating arrows ( laying down) We unloaded then had 4 days of rain .
Rain stopped so we could take it out of storage and inspect on clear area .
10 out of 10 filters had been CRUSHED ! THese are steel filters and would have taken considerable force to do this
1 fan casing was SMASHED ! and 2 other fans BENT !
Contacted UTI the next day .
UTI denied any responsibility because we informed them on day 5 and their policy states within 3 days .
Regardless whether 3 days or 5 days notice UTI is RESPONSIBLE FOR THE DAMAGE .
My shipment was NOT handled with due care .
I import many computer products from overseas manufacturers .
I will not use this freight forwarder again .