15th August 2011 China Travel are the worse! They have messed up both of the tours i booked through them..their staff told me the wrong details twice which caused me once to go to the wrong airport and the other time to go to the wrong branch to pick up tickets. I would just be wary of them and double check everything their "trained" customer service representatives tell you. I hope your experience is better than mine.
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mwu014
17th October 2010 Poor service experienced on their tour to China with none of the company's employee doing their jobs on tour.
Be VERY careful when you book with this company as they provided incomplete and incorrect details on the itinerary, and changed our itinerary details two weeks prior to departure.
If you must purchase from them, ask for detail breakdowns on EVERYTHING before you pay. In particular, be very clear about your rights to refund or compensation if they initiate changes to your tour bookings - and have that in writing.
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China Travel are the worse! They have messed up both of the tours i booked through them..their staff told me the wrong details twice which caused me once to go to the wrong airport and the other time to go to the wrong branch to pick up tickets. I would just be wary of them and double check everything their "trained" customer service representatives tell you. I hope your experience is better than mine.