9th November 2012 Overall, a very disappointing experience and frankly would not recommend anybody booking a function here if they do not want to be left with a bad memory of what should ahve been a great day. Gail herself is a lady that goes at a million miles an hour, takes very little time to listen and understand your needs and generally leaves you wondering why you contemplated booking such a place. She berates her staff - so much so that she was heard screaming at staff during the wedding speeches. The wine management was appalling with 35 opened bottles of wine/bubbles being returned to us - along with whites and bubbles being left on the table opened and warming all the time. No condiments were served to the 125 eating tables (but strangely were on the bridal table). Despite being advised we had the venue until 1am, the tables were cleared from midnight onwards. we had paid for 9 hours of wine waiters - beware, you will end up seeing them pour wine for 2 hours maximum and will be serving food and clearing tables for the rest of the night. All in all very disappointing.. as the flowers Gail had arranged were beautiful and the venue itself is fantastic.
Overall, a very disappointing experience and frankly would not recommend anybody booking a function here if they do not want to be left with a bad memory of what should ahve been a great day. Gail herself is a lady that goes at a million miles an hour, takes very little time to listen and understand your needs and generally leaves you wondering why you contemplated booking such a place. She berates her staff - so much so that she was heard screaming at staff during the wedding speeches. The wine management was appalling with 35 opened bottles of wine/bubbles being returned to us - along with whites and bubbles being left on the table opened and warming all the time. No condiments were served to the 125 eating tables (but strangely were on the bridal table). Despite being advised we had the venue until 1am, the tables were cleared from midnight onwards. we had paid for 9 hours of wine waiters - beware, you will end up seeing them pour wine for 2 hours maximum and will be serving food and clearing tables for the rest of the night. All in all very disappointing.. as the flowers Gail had arranged were beautiful and the venue itself is fantastic.