30th September 2011 I had walked into the store to sign up as I'm a avid fan of movies and had just moved to the area. I was told to provide proof of my address via power bill, phone bill or bank bill. I had nothing of that type yet due to only just moving in. I requested to provide a tenancy agreement instead which I believe is a reasonable request and the ultimate proof of address. I was refused so I asked to speak to the manager. I asked him why a tenancy agreement was not good enough and he became hostile, pointing at the sign stating what ID was required and said "because it says on the sign." I continued to ask why the tenancy agreement couldn't be taken and he repeated 8 times "we don't take it." I told him he was not answering my question and he became angrier, continuing to say "WE DON'T TAKE IT!" I finally told him that it was fine and he would not have my business and I would tell my friends. He said "good tell them, I don't want you as a customer anyway."
I do not appreciate being treated like an imbecile and would recommend others stay away from such a hostile environment.
I had walked into the store to sign up as I'm a avid fan of movies and had just moved to the area. I was told to provide proof of my address via power bill, phone bill or bank bill. I had nothing of that type yet due to only just moving in. I requested to provide a tenancy agreement instead which I believe is a reasonable request and the ultimate proof of address. I was refused so I asked to speak to the manager. I asked him why a tenancy agreement was not good enough and he became hostile, pointing at the sign stating what ID was required and said "because it says on the sign." I continued to ask why the tenancy agreement couldn't be taken and he repeated 8 times "we don't take it." I told him he was not answering my question and he became angrier, continuing to say "WE DON'T TAKE IT!" I finally told him that it was fine and he would not have my business and I would tell my friends. He said "good tell them, I don't want you as a customer anyway." I do not appreciate being treated like an imbecile and would recommend others stay away from such a hostile environment.