Diamond Design
Spring Street, Tauranga City Centre, Tauranga City, Bay of Plenty
Physical address
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A special time an our lives (our engagement) was made very stressful thanks to Diamond Design. They did not keep to their deadlines, kept pushing it out further, they did not tell us the full truths about our ring. On the day it was finally supposed to be posted to us we confirmed our address, because we had been told it was finished. A member of staff reconfirmed that it was ready for postage. Later that day we found out that it was still not even finished and had in fact been sent to another jewellers in Auckland to be completed. Once it arrived we discovered that although the workmanship was beautiful, the ring looked very different to what had been discussed. Since we have been engaged we have contacted them and they promise to help, but once again do not stick to their word and are not available when they say they are. I rung them almost five days ago again, and was told they would ring me back in a few minutes. I am still waiting for a reply. Diamond Design has not taken responsibility for how much they have mucked us around and the large mistake in the design of the ring.