21st April 2012 FROM ICONIC TO PATHETIC.
HOT Mamas cafe was once a colorful, lively iconic venue of Motueka. Those times are long gone. It has now been turned into a sterile, blend and tasteless venue. To top that, the simple menu has been simplified even further by removing the tasty burger menu; it now consists basically of pizza, pasta or noodles, steak or fish and chips; and that's it as far as main goes.
As if this was not bad enough, the owner will take your plate from you and kick you out if you complain about a 40 minutes wait for steak and chips. And I'm not making this up, that is what happened to my partner and I last night as we wanted to try the place under the new management. We both work in the service industry, we know the customer is always right, and this was simply an unacceptable behavior.
Although we were some of the lucky ones, as I should specify our wait was minimal compare to some other tables. A couple in particular was already sitting down waiting for there meal when we arrived; they were still waiting when we left over an hour later. I suspect they may still be waiting.
My advice is stay well clear of HOT MAMA's for now.
FROM ICONIC TO PATHETIC. HOT Mamas cafe was once a colorful, lively iconic venue of Motueka. Those times are long gone. It has now been turned into a sterile, blend and tasteless venue. To top that, the simple menu has been simplified even further by removing the tasty burger menu; it now consists basically of pizza, pasta or noodles, steak or fish and chips; and that's it as far as main goes. As if this was not bad enough, the owner will take your plate from you and kick you out if you complain about a 40 minutes wait for steak and chips. And I'm not making this up, that is what happened to my partner and I last night as we wanted to try the place under the new management. We both work in the service industry, we know the customer is always right, and this was simply an unacceptable behavior. Although we were some of the lucky ones, as I should specify our wait was minimal compare to some other tables. A couple in particular was already sitting down waiting for there meal when we arrived; they were still waiting when we left over an hour later. I suspect they may still be waiting. My advice is stay well clear of HOT MAMA's for now.