13th February 2014 I purchased a vivid shrug to wear over a dress for my sons wedding. As I live almost an hour from the Inglewood store the lady who served me was so nice and said if you get it home and its not right bring it back and we will exchange or return it, I got home and it looked horrible with my dress.
2 weeks later I came back with the top still with tags on in original bag with all the receipts and asked of I could return it or buy something else to the value of. It was originally $79.90 and was reduced to $55.90 Another lady in the store J.... told me that she was unable to sell it now ..I asked why as its still brand new...she said I just cant. so I am only prepared to pay you $39.90 to return it. I was not happy. No where in the store or on the receipt did it state that she could buy it back for what ever she chose to ask. My daughter wanted to argue it but I was in a hurry and just left... not with cash but with a $39.90 credit slip. Thanks Martins. !!! I had to get a shrug made the wedding which is in two days thanks for the pleasant experience...not ! IF you doubt my story check your computer. voucher s/n 20018
I purchased a vivid shrug to wear over a dress for my sons wedding. As I live almost an hour from the Inglewood store the lady who served me was so nice and said if you get it home and its not right bring it back and we will exchange or return it, I got home and it looked horrible with my dress. 2 weeks later I came back with the top still with tags on in original bag with all the receipts and asked of I could return it or buy something else to the value of. It was originally $79.90 and was reduced to $55.90 Another lady in the store J.... told me that she was unable to sell it now ..I asked why as its still brand new...she said I just cant. so I am only prepared to pay you $39.90 to return it. I was not happy. No where in the store or on the receipt did it state that she could buy it back for what ever she chose to ask. My daughter wanted to argue it but I was in a hurry and just left... not with cash but with a $39.90 credit slip. Thanks Martins. !!! I had to get a shrug made the wedding which is in two days thanks for the pleasant experience...not ! IF you doubt my story check your computer. voucher s/n 20018