11th August 2014 Awesome service and a super massive selection of fish, I love just walking around seeing all the different species. Highly recommend a visit to see this amazing shop! 5 star!
Auckland's largest Aquarium specialists can supply anything from small Goldfish homes to large Marine and Fresh Water Aquariums. Create the perfect aquatic environment for your fish with everything you will need including great advice available at our comprehensive outlets.
Hollywood Fish Farm have a large variety of fish and an online fish database. Full of handy tips and information, your visit to our store or website will inspire you to create a tranquil Aquarium which enhances your home, office, club or reception area.
11th August 2014 Awesome service and a super massive selection of fish, I love just walking around seeing all the different species. Highly recommend a visit to see this amazing shop! 5 star!
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petsim
5th August 2014 A good range of products but their customer service at the Albany store leaves a lot to be desired. Don't expect to be treated fairly when things go wrong with a product. Bought a submersible waterproof heater from them and there was water getting into it. Luckily I noticed it in time and gave the store a ring and was told they don't give a refund but could exchange it or give a store credit. I don't see why I have to settle for store credits, when the item was purchased with cash. On escalating this to the store manager, the manager insisted they cannot give a refund. After arguing with her till I was blue in the face, and threatening to drag her to the consumer court for breaching the consumer guarantees act and the fair trading act by misinforming me about my rights as a consumer, she rudely told me she was not going to be dragged to court for a cheap item and to go into the store to get my money back and hung up the phone. This was an extremely unpleasant process, not to mention that the product had a serious fault and put the life of my fish at risk while also being an electrical hazard. Customers be warned and be aware of your rights within the consumer guarantees act and the fair trading act. According to the consumer affairs website the for serious issues with a product " you as the buyer choose the remedy" and " can choose to return (reject) the goods and get your money back" and you can also "complain to the Commerce Commission if you are being mislead about this because it is a breech of the fair trading act to mislead consumer about their rights." Please refer to www.consumeraffairs.govt.nz for further details. I do not understand how certain retailers even have the audacity to try and mislead customers! Sufficient to say I will not be returning to the Albany store ever again.
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westernriding
27th July 2014 I love shopping at hollywood fish farm, the staff in albany are cheeky and easy going, if i have any problems with my fish whether i buy them from them or somewhere else they are always happy to help. The prices are good, the advice is spot on. I am never pressured to buy anything I dont need, I was abit iffy about buying a UV filter for my tanks green water as it costs around 100 dollars on special, needless to say after doing tri weekly water changes and using a clearing agent, filter wool and a algaecide for an entire month (they did tell me using those products were a waste of money, which most stores are happy to sell you anything and everything!) i gave in and brought one, now my tank is crystal clear, I am soo happy with the result I wish I had got one sooner, I will be buying one for my mums tank too she cant believe what a difference they make. They test pumps and filters to see if they are faulty for free (or in my case cleans the impeller and frees it from sludge so it works mint again) they could have told me i needed a new pump for my juwel tank but they were honest and even showed me how to take bits off to clean it to prevent it happening in the future. over all i am happy to shop at hollywood because they are honest, no b/s and friendly. hollywood is my first choice for fish, products and advice.
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GFR
18th July 2012 I think that the customer service is quite spectacular at Hollywood Fish Farm, especially the Albany branch.
Their advice is usually spot on, and they ask the appropriate questions to get to the root of any issue.
Obviously they are still in business so perhaps they did improve their "attitude and way of thinking", not that they needed to.
Don't be put off by a reviewer who mentions the name of a competitor business more times than this business, and doesn't even get this businesses name correct. In fact go to another chain store, and then come back to Hollywood Fish Farm just to see what excellent customer service really is, not to mention the range of products and the very reasonable prices.
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Biz
7th July 2012 I don't aggree with the above rating at all! Hollywood fish Farm has always given me excellent customer service and there selection of fish and products is HUGE!! I always find them helpful, friendly and there advice is always top! Don't judge Hollywood Fish Farm on the above review - go in and check it out for yourself as you will then discover that the above review has got it all wrong
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fishtales
5th January 2011 The worst customer service I have ever seen. I was a loyal customer but refuse to shop here any longer. I have spent thousands of dollars and expect some kind of gratitude and common courtesy but did not get any. The staff are quite rude and arrogant here, especially the male staff. Most of the time the advice is wrong. They do not know about fact, just opinion. At one point they could not even tell me what type of fish I was buying!
If they want to stay in business, they should improve their attitude and way of thinking.
They have lost a valuable customer even though they do not know it. I will be shopping at Animates in future as the customer service and the advice is so much better.
ANIMATES:
advice is always correct
the staff are friendly
better customer service and shopping experience
do not always have the fish in stock but most can be ordered
For these reasons I do not ever see a need to shop at Hollywood Fish again.
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Hollywood Fish Farm (0.01 km)
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Awesome service and a super massive selection of fish, I love just walking around seeing all the different species. Highly recommend a visit to see this amazing shop! 5 star!